Legal guarantee
Your right to claim for faulty goods at Bubbleroom
We want you to feel confident when shopping with us. If an item is faulty or does not match its description, you have the right to make a claim.
You have three years from the date you receive the item to make a claim. This right covers faults that were present at the time of delivery, even if they only become apparent later.
We’re here to help if something is wrong
If the fault is covered by your statutory rights, you are entitled in the first instance to have the item repaired or replaced free of charge.
In some cases, you may instead be entitled to a price reduction or to cancel the purchase and receive a refund.
How to make a claim
- Register your claim through our returns and claims page, or contact our customer service team for assistance.
- Describe what is wrong. If possible, attach photos showing the problem.
- Have your order number or other proof of purchase ready.
Contact us as soon as you discover the fault. A claim made within two months of discovering the fault is always considered to have been made within the required time.
Statutory rights and warranties
Your right to make a claim applies regardless of whether the item is covered by a warranty. Any warranty provides additional protection and does not limit your statutory rights.